Frequently Asked Questions

To ensure consistent support for all our customers, we have established the following one-year parts warranty process:

1. Preliminary Assessment: Please provide photos and a detailed description of the damaged part through email or WhatsApp so that we can make an initial assessment of the nature of the damage.
2. Video Inspection: We may request a brief video call to allow our technical team to get a better view of the damage.
3. Parts Replacement and Repair: If the damage is confirmed to be due to natural wear and tear and is within the warranty period, we will provide the replacement parts free of charge and cover the shipping costs. All repairs or replacements will be processed quickly. To ensure quality and safety, the faulty parts will be collected by us or by an authorized dealer.

In the future, we plan to have our local dealers in the Philippines take responsibility for collecting faulty parts and exchanging them with new ones. This process not only resolves issues quickly but also protects your rights as a user.

If you have any questions or need further assistance, please do not hesitate to contact us! We are committed to providing you with the best customer service.

Thank you for your interest in our Helmet Cleaning and Drying Machine. Below is the ordering process and the necessary steps:

Order Confirmation:

Confirm the model, quantity, and delivery schedule from the quotation.

Shipping Method Confirmation:

Air Freight: Delivered to airports in the Philippines (CIF) only. The cost for 1 unit is $399 USD. It is recommended to use a local customs broker to assist with the clearance process.

Sea Freight (Door to Door): Includes the door-to-door shipping cost from Taiwan to the Philippines, including customs duties. The cost for 1 unit is $369 USD.

Quotation Approval: Send the finalized quotation with the confirmed model, quantity, and shipping method for your signature and return.

Payment: Make the payment according to the options available on our website: Payment Options https://www.ihelmetspa.com/payment-option

Shipping: Upon receiving your payment, we will process your order and arrange for shipping. If needed, we can assist with customs clearance documentation.

Delivery: The machine will be delivered to your specified address.

• Our Helmet Cleaning and Drying Machine uses a specific fog-type cleaning liquid.

• Detergent: 5 Liters, cleans up to at least 600 helmets.

• This detergent is specially formulated for use with our Helmet Cleaning and Drying Machine.

• Our Helmet Cleaning and Drying Machine uses a specific fog-type cleaning liquid.
• Cost: Please let us know the quantity you need, and we will provide a detailed quotation for the detergent.

Our cleaning solution is specially designed for our helmet washing and drying machine. Here are the key features and benefits:

1. Specialized Design

• This fog cleaning solution is specifically formulated for our helmet washing and drying machine.
• The machine can only use this specialized fog cleaning solution to ensure optimal performance and effective cleaning.

2. Environmental Friendliness

• The cleaning solution is biodegradable, meaning it can be decomposed by biological enzymes under natural conditions without causing long-term environmental pollution.
• This eco-friendly approach aligns with the global demand for sustainable development, reducing the impact on ecosystems.

3. Effective Against COVID-19

• Contains effective ingredients against the novel coronavirus (COVID-19), which is particularly important in the context of the global pandemic.
• Thymol is the main antimicrobial active ingredient, combined with other herbal antimicrobial and deodorizing agents. It is listed by the U.S. EPA as an active ingredient effective against COVID-19.
• Proven effective against human coronavirus and capable of killing all coronavirus and H1N1 influenza virus within 30 seconds.

4. Deodorizing Technology

• Composed of a blend of several plant essential oils known for their high-efficiency deodorizing capabilities.
• Phytoncide fills the environment, maintaining a fresh atmosphere and eliminating odors from various sources.

5. Safety and Certification

• Approved by the European Chemicals Agency (ECHA) under biocidal product regulations for production: harmless to humans, animals, and the environment.
• Passed TUV EU REACH test for Substances of Very High Concern (SVHC): contains no harmful substances.
• Passed TUV toxicity analysis report (CMR): does not contain carcinogenic, mutagenic, or reproductive toxins.
• Antimicrobial efficacy verified by TUV, SGS, and Super Lab to be 99.99% effective (verified under GLP & TAF).

6. Market Competitiveness

• Using biodegradable cleaners reflects our commitment to environmental protection, enhancing the product's market competitiveness.
• More organizations and individuals favor products that align with green and environmental principles.

7. Advantages

• Environmental Friendliness: Minimal environmental impact, aligning with modern military equipment requirements for environmental protection.
• Safety: Safer for human health, particularly in enclosed spaces, reducing potential health risks.
• Effectiveness: Essential protection tool for combating viruses, helping to slow the spread among users.
• Economical: Effective cleaning and disinfecting results with a lower dosage, leading to cost savings.

By choosing our specialized fog cleaning solution, you ensure that your helmet washing and drying machine operates effectively and safely, while also contributing to environmental sustainability.

Our machines are designed with modular components, making maintenance very simple. If a malfunction occurs, you can easily replace the faulty module. We will provide instructional videos on how to replace the modules. Additionally, if you encounter any issues, we can connect you with our technicians via remote video assistance for real-time troubleshooting and guidance.

Our machines are designed to be user-friendly and require minimal maintenance. However, to ensure optimal performance and longevity, regular maintenance is recommended. Here is how we handle maintenance and technical issues:

Regular Cleaning: Regularly clean the machine to prevent build-up and ensure efficient operation.

Modular Parts Replacement: Our machines are designed with modular parts that are easy to replace. We recommend keeping some essential spare parts on hand.

Technical Support:

Remote Assistance: Our technical support team is available to assist you via phone, email, or video calls to troubleshoot and resolve any issues.

Maintenance Videos: We offer instructional videos to guide you through common maintenance and repair procedures.

On-Site Support: If remote assistance is not sufficient, we can arrange for a technician to visit your location, depending on the situation and your location.

Warranty:

We offer a one-year parts warranty. If a part fails within the warranty period due to normal wear and tear, we will provide the replacement part free of charge.

To initiate a warranty claim, please provide photos and a detailed description of the issue. We may also request a brief video call to better understand the problem.

Local Support:

We are in discussions with local companies in various regions to establish a network of authorized service providers, which will include the Philippines. This will make it easier to get timely support and maintenance services locally.

Our goal is to ensure that your machine operates smoothly and efficiently, minimizing downtime and maximizing productivity.

To ensure consistent support for all our customers, we have established the following one-year parts warranty process:

1.⁠ ⁠Preliminary Assessment: Please provide photos and a detailed description of the damaged part through email or WhatsApp so that we can make an initial assessment of the nature of the damage.

2.⁠ ⁠Video Inspection: We may request a brief video call to allow our technical team to get a better view of the damage.

3.⁠ ⁠Parts Replacement and Repair: If the damage is confirmed to be due to natural wear and tear and is within the warranty period, we will provide the replacement parts free of charge and cover the shipping costs. All repairs or replacements will be processed quickly. To ensure quality and safety, the faulty parts will be collected by us or by an authorized dealer.

In the future, we plan to have our local dealers in the Philippines take responsibility for collecting faulty parts and exchanging them with new ones. This process not only resolves issues quickly but also protects your rights as a user.

A 5-liter container of cleaning liquid can be used for at least 500 cycles. It is recommended to check the liquid level during each regular machine cleaning based on the machine’s location. Regardless of the remaining amount, it can be refilled. Since each cleaning consumes only about 10ml, frequent refills are unnecessary.

Additionally, if the machine is connected to an IoT-enabled mobile payment system, the usage data can be accurately analyzed to estimate the machine’s cleaning liquid consumption and predict the remaining amount, making management more convenient.

Coin-Operated Helmet Dry Cleaning and Drying Machine Power Consumption Estimate

• Machine Specifications: 1200W

• Power consumption per use: Approximately 0.1 kWh per cycle

• Standby power consumption: Approximately 0.022 kWh / day